Privacy Policy
Your privacy matters to us at equarionthira
Last updated: March 15, 2025
At equarionthira, we're committed to protecting your privacy and ensuring
transparency about how we collect, use, and safeguard your personal
information. This comprehensive privacy policy explains our practices
regarding your data when you use our financial analysis platform and
related services.
Quick Summary: We collect
information you provide directly to us, data from your use of our
platform, and some information from third parties. We use this data
to provide and improve our services, communicate with you, and
ensure platform security. We never sell your personal information
to third parties.
Information We Collect
Information You Provide to Us
When you create an account or use our services, you may provide us
with various types of information. This includes your name, email
address, phone number, and business information when you register for
our platform. We also collect any information you choose to provide
when contacting our support team or participating in surveys and
feedback forms.
For our financial analysis tools, you might upload financial
documents or input financial data. We treat this information with the
highest level of security and confidentiality. Payment information is
processed through secure third-party payment processors, and we don't
store complete credit card details on our servers.
Information We Collect Automatically
When you use our platform, we automatically collect certain
information about your device and usage patterns. This includes your
IP address, browser type, operating system, and device identifiers.
We also track how you interact with our platform, including pages
visited, features used, and time spent on different sections.
Log data including timestamps, page requests, and error messages
Device information such as screen resolution and browser settings
Usage analytics including feature utilization and session duration
Performance metrics to help us improve platform responsiveness
Information from Third Parties
We may receive information about you from third-party sources, such
as business partners, data providers, or public databases. This might
include business information, contact details, or verification data.
We only work with reputable third parties who have appropriate
privacy practices and legal bases for sharing this information.
How We Use Your Information
We use the information we collect for several important purposes that
directly benefit your experience with our platform. Our primary goal
is to provide you with excellent financial analysis tools and support
services while maintaining the highest standards of data protection.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Service provision | Account info, usage data | Contract performance |
| Platform improvement | Analytics, feedback | Legitimate interest |
| Customer support | Contact details, issue reports | Contract performance |
| Security monitoring | Access logs, device info | Legitimate interest |
We process your financial data solely to provide our analysis
services and generate insights that help you make better business
decisions. This data is encrypted both in transit and at rest, and
access is strictly limited to authorized personnel who need it to
support your account.
Information Sharing and Disclosure
We don't sell, rent, or trade your personal information to third
parties for their marketing purposes. However, we may share your
information in certain limited circumstances that are necessary for
providing our services or as required by law.
Service Providers
We work with trusted third-party service providers who help us
operate our platform and provide services to you. These include cloud
hosting providers, payment processors, analytics services, and
customer support tools. All service providers are required to
maintain strict confidentiality and use your information only for the
specific services they provide to us.
Legal Requirements
We may disclose your information if required by law, regulation, or
legal process. This includes responding to court orders, government
requests, or regulatory inquiries. We'll notify you of such requests
when legally permitted to do so.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your
information may be transferred to the new entity. We'll provide
notice and ensure the new entity maintains the same privacy
protections outlined in this policy.
Data Security
We implement comprehensive security measures to protect your
information from unauthorized access, use, or disclosure. Our
security practices include both technical and organizational measures
designed to safeguard your data at every level of our operations.
End-to-end encryption for all data transmission
Advanced encryption standards for data storage
Multi-factor authentication for system access
Regular security audits and penetration testing
Employee training on data protection and privacy
Strict access controls and monitoring systems
We maintain incident response procedures to quickly address any
potential security breaches. In the unlikely event of a data breach
that could affect your personal information, we'll notify you
promptly and take immediate steps to minimize any potential impact.
Your Rights and Choices
You have several rights regarding your personal information, and
we're committed to helping you exercise these rights. We believe in
putting you in control of your data and providing clear, accessible
ways to manage your privacy preferences.
Access and Correction
You can access and update most of your personal information directly
through your account settings. If you need help accessing or
correcting your information, you can contact our support team at any
time. We'll respond to your request within 30 days and provide you
with a clear explanation of any actions we take.
Data Portability
You have the right to request a copy of your personal information in
a structured, commonly used format. This allows you to transfer your
data to another service provider if you choose to do so. We'll
provide your data in CSV or JSON format, depending on the type of
information requested.
Deletion Rights
You can request deletion of your personal information, subject to
certain legal and operational requirements. When you delete your
account, we'll remove your personal information from our active
systems within 90 days. Some information may be retained for legal
compliance or legitimate business purposes, such as fraud prevention.
Important Note: Some
financial data may need to be retained for regulatory compliance
purposes even after account deletion. We'll clearly explain what
information we're required to retain and for how long.
Data Retention
We retain your personal information only for as long as necessary to
provide our services and fulfill the purposes outlined in this
privacy policy. Our retention periods vary depending on the type of
information and how it's used.
Account information is retained for the duration of your active
account plus seven years after account closure for business records
purposes. Financial data uploaded to our platform is retained for the
period necessary to provide analysis services, typically three years
unless you request earlier deletion. Communication records with our
support team are kept for two years to help us improve our services.
International Data Transfers
As an Australia-based company, we primarily process and store your
information within Australia. However, some of our service providers
may be located in other countries with different privacy laws. When
we transfer your information internationally, we ensure appropriate
safeguards are in place to protect your privacy rights.
We use standard contractual clauses and other approved mechanisms to
ensure your information receives adequate protection when transferred
outside Australia. We regularly review our international data
transfer practices to ensure they meet current privacy standards and
regulatory requirements.
Children's Privacy
Our services are designed for business use and are not intended for
individuals under 18 years of age. We don't knowingly collect
personal information from children under 18. If we become aware that
we've collected information from a child under 18, we'll take
immediate steps to delete that information.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect
changes in our practices or legal requirements. When we make
significant changes, we'll notify you by email and prominently
display a notice on our platform. We encourage you to review this
policy periodically to stay informed about how we're protecting your
information.
Changes to this policy will be effective immediately upon posting
unless otherwise specified. Your continued use of our services after
any changes indicates your acceptance of the updated privacy policy.
Contact Us About Privacy
If you have questions about this privacy policy or our data
practices, we're here to help.
Email: info@equarionthira.com
Phone: +61439309078
Address: Pier Point Rd,
Cairns City QLD 4870, Australia
Our privacy team typically responds to inquiries within 48 hours
during business days.