Refund Policy
Understanding your refund rights and our commitment to customer satisfaction
Refund Eligibility
At equarionthira, we're committed to providing exceptional financial
analysis tools and ensuring customer satisfaction. Our refund
policy is designed to be fair and transparent, giving you
confidence in your investment with our platform.
30-Day Money-Back Guarantee
All new subscriptions to equarionthira's financial analysis platform
are eligible for a full refund within 30 days of purchase. This
applies to monthly, quarterly, and annual subscription plans
purchased directly through our website.
Learning Program Refunds
Our comprehensive learning programs offer a 14-day refund
window from the date of enrollment. If you've completed less
than 25% of the course content, you're eligible for a full
refund of your program fee.
Technical Issues
If you experience persistent technical difficulties that
prevent you from accessing our platform or services, and our
support team cannot resolve the issue within 72 hours, you may
request a full refund regardless of the time elapsed.
Refund Process
Requesting a refund is straightforward. We've streamlined the
process to ensure you can focus on what matters most - your
financial analysis and learning journey.
Submit Your Request
Contact our support team at info@equarionthira.com or call
+61439309078 during business hours. Include your account
details, purchase date, and reason for the refund request in
your message.
Account Verification
Our team will verify your account information and purchase
history. This typically takes 1-2 business days. You'll
receive a confirmation email once your request has been
reviewed and approved.
Service Deactivation
Upon approval, your access to premium features will be
deactivated. You'll retain access to basic features and any
downloaded resources from our learning programs for 30 days
after the refund is processed.
Payment Processing
Your refund will be processed back to the original payment
method. Processing times vary by payment provider but
typically take 3-7 business days for credit cards and 5-10
business days for bank transfers.
Processing Timelines
Standard Processing Times
Most refund requests are processed within 24-48 hours of
submission. Complete refunds typically appear in your account
within 7-10 business days, depending on your financial
institution's processing times.
Different payment methods have varying processing times. Credit
card refunds usually appear within 3-5 business days, while PayPal
refunds are typically instant once processed. Bank transfer refunds
may take up to 10 business days due to international processing
requirements for our Australia-based operations.
Non-Refundable Items
While we strive to accommodate all reasonable refund requests,
certain items and services are not eligible for refunds. One-time
consultation fees, custom analysis reports that have been
delivered, and third-party integrations or add-ons purchased
through our platform partners are generally non-refundable.
Important Note
Refunds are only available for services purchased directly
through equarionthira's website. Subscriptions purchased through
third-party app stores or resellers are subject to their
respective refund policies and must be processed through those
platforms.
Partial Refunds
In certain circumstances, partial refunds may be offered. This
typically applies to annual subscriptions where you've used the
service for several months but encounter issues that significantly
impact your experience. Our support team evaluates each case
individually to determine fair partial refund amounts.
For learning programs, partial refunds are calculated based on the
percentage of content accessed and the time elapsed since
enrollment. If you've completed more than 50% of a program, partial
refunds are generally not available, though exceptions may be made
for extenuating circumstances.
Questions About Refunds?
Our customer support team is here to help with any questions about
our refund policy or to assist with your refund request. We're
committed to resolving your concerns quickly and fairly.
Email: info@equarionthira.com
Phone: +61439309078
Address: Pier Point Rd, Cairns City QLD 4870, Australia